Data Protection

9wicket Privacy Policy – Your Data, Protected

At 9wicket, your privacy is not an afterthought — it is built into the platform from the ground up. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully before creating your account.

Last updated: January 2025  |  Applies to all 9wicket accounts and users
Privacy at a Glance

How 9wicket Keeps Your Information Safe

These six points cover the most important things you need to know about how 9wicket handles your personal data. The full policy follows below.

SSL Encryption on Every Transaction

Every page, every login, and every payment at 9wicket is protected by SSL encryption. Your financial data and personal information are never transmitted in plain text. We use the same encryption standard as international banks.

We Never Sell Your Data

9wicket does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments, and improve the 9wicket platform — nothing else.

You Control Your Own Data

You have the right to access, correct, and request deletion of your personal data at any time. Contact our support team and we will process your request promptly. Your data belongs to you — we just hold it securely on your behalf.

Payment Data Stays Secure

9wicket does not store your bKash, Nagad, or Rocket account credentials on our servers. Payment data is processed through secure, encrypted payment infrastructure. We only retain the minimum transaction information required for account management.

Minimal Data Collection

9wicket collects only the personal data that is strictly necessary to operate your account and comply with legal obligations. We do not collect data we don't need, and we do not retain data longer than required.

24/7 Privacy Support

If you have any question about how 9wicket handles your data, our support team is available around the clock in Bengali and English. We respond to all data-related queries within 24 hours and act on deletion requests within 30 days.

Contents
1

Who We Are

9wicket ("we", "us", "our") is an online casino and gaming platform operating at https://9wicket.casino. We are the data controller responsible for the personal information you provide when you register an account, make a deposit, or interact with any part of the 9wicket platform.

This Privacy Policy applies to all users of the 9wicket website, mobile application, and any related services. By creating a 9wicket account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.

Data Controller: 9wicket Casino  |  Contact: [email protected]  |  Platform: https://9wicket.casino

2

Personal Data We Collect at 9wicket

9wicket collects personal data through several channels — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal. We collect only what is necessary to operate your account and comply with our legal obligations.

Category Data Collected When Collected
Identity Data Full name, date of birth, gender, nationality Registration & KYC verification
Contact Data Mobile number, email address Registration
Financial Data Payment method type, transaction amounts, transaction history Deposits & withdrawals
Technical Data IP address, device type, browser type, operating system Every platform visit
Usage Data Games played, bet amounts, session duration, login history During gameplay
Verification Data Government-issued ID, proof of address, selfie photo KYC verification request
Communications Data Live chat transcripts, support emails, feedback submissions When you contact support

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily disclose such information in a support communication. In that case, we use it only to respond to your query and do not store it beyond what is necessary.

3

How 9wicket Uses Your Personal Data

Every piece of data that 9wicket collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described in this Privacy Policy. The primary purposes for which we process your personal data are as follows:

  • Account management: To create, maintain, and secure your 9wicket account, including verifying your identity and processing login requests.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
  • Identity verification (KYC): To verify your age, identity, and the source of your funds in compliance with anti-money laundering obligations. This is a legal requirement and cannot be waived.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
  • Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access.
  • Responsible gaming: To monitor gameplay patterns and identify signs of problem gambling, and to enforce self-exclusion and deposit limit requests.
  • Platform improvement: To analyse usage patterns and technical performance data in order to improve the 9wicket platform, fix bugs, and develop new features.
  • Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities.
  • Marketing communications: To send you promotional offers and updates about 9wicket — but only if you have opted in to receive them. You can opt out at any time.

9wicket does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

4

Legal Basis for Processing Your Data

9wicket processes your personal data on the following legal grounds, depending on the purpose of the processing:

  • Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — that is, to operate your 9wicket account and process your transactions.
  • Legal obligation: We are required by law to verify your identity, maintain transaction records, and report suspicious activity. This processing is mandatory and cannot be refused.
  • Legitimate interests: We process technical and usage data to protect the security of the platform, prevent fraud, and improve our services. These interests do not override your fundamental privacy rights.
  • Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time.
5

How 9wicket Shares Your Personal Data

9wicket does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with applicable data protection law.

  • Payment processors: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
  • Game providers: Game providers such as JILI Games and JDB Gaming may receive your player ID and gameplay data to operate their games on the 9wicket platform. They do not receive your full identity or financial data.
  • Identity verification services: When you complete KYC verification, your identity documents may be processed by a third-party verification provider. This provider is bound by strict data processing agreements.
  • Legal and regulatory authorities: We may disclose your personal data to law enforcement, regulatory bodies, or courts if required to do so by law, or if we believe disclosure is necessary to prevent fraud or protect the safety of our users.
  • Business transfers: In the event of a merger, acquisition, or sale of 9wicket's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

All third parties with whom 9wicket shares personal data are required to implement appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

6

Cookies and Tracking Technologies

9wicket uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain your financial data or passwords.

  • Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies without disabling the platform entirely.
  • Analytics cookies: These help us understand how players use 9wicket — which pages are visited most, how long sessions last, and where users encounter problems. This data is aggregated and anonymised.
  • Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
  • Marketing cookies: If you have opted in to receive personalised promotions, we may use cookies to tailor the offers shown to you on the 9wicket platform. You can opt out at any time through your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9wicket platform.

7

How Long We Retain Your Data

9wicket retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

  • Account data: Retained for the duration of your account and for five years after account closure, in compliance with anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulations.
  • KYC documents: Retained for five years after account closure or the completion of the business relationship.
  • Support communications: Retained for two years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
  • Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for statistical purposes.

When your data is no longer required, 9wicket will securely delete or anonymise it. If you request deletion of your account, we will process your request within 30 days, subject to our legal retention obligations.

8

Your Privacy Rights at 9wicket

As a 9wicket user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Right to AccessRequest a copy of all personal data 9wicket holds about you.
Right to RectificationAsk us to correct any inaccurate or incomplete data in your account.
Right to ErasureRequest deletion of your personal data, subject to legal retention requirements.
Right to RestrictionAsk us to limit how we process your data in certain circumstances.
Right to PortabilityReceive your data in a structured, machine-readable format.
Right to ObjectObject to processing based on legitimate interests or for direct marketing.

Some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a limitation applies to your request.

9

Children's Privacy

9wicket is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, make a deposit, or use any part of the 9wicket platform.

If 9wicket becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete all collected data, and return any deposited funds to the payment method used. If you believe a minor has registered a 9wicket account, please contact us immediately at [email protected].

10

Security Measures at 9wicket

9wicket takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These measures include:

  • SSL/TLS encryption on all pages, login sessions, and payment transactions.
  • Encrypted storage of passwords — your password is never stored in plain text on our servers.
  • Two-factor authentication options for account login.
  • Regular security audits and penetration testing of the 9wicket platform.
  • Strict access controls — only authorised 9wicket staff with a legitimate need can access your personal data.
  • Automated fraud detection systems that monitor for suspicious login activity and unusual transaction patterns.

While 9wicket takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 9wicket account and never share your login credentials with anyone.

11

Changes to This Privacy Policy

9wicket may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the 9wicket platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the updated Privacy Policy, you should stop using 9wicket and may request account closure by contacting our support team.

12

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9wicket handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, in both Bengali and English.

  • Email: [email protected]
  • Live Chat: Available directly through the 9wicket platform after logging in to your account.
  • Response time for data requests: We acknowledge all data-related requests within 72 hours and aim to resolve them within 30 days.

For account closure, self-exclusion, or data deletion requests, please contact us directly and our team will act on your request without delay.

Your Privacy Is Protected

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